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Please find the official terms and conditions for the Lux Lisboa Park Hotel below. If you require more information or assistance when booking your stay, please contact us and a member of our staff will be happy to assist you.
Before accessing and using this website, please read the Terms and Conditions carefully. By accessing and using this Website, the user declares to have read, understood and accepted the Terms and Conditions described below, without the need for further action or consent.
The Terms and Conditions may be amended at any time by the Lux Hotels Group, and such amendments are effective from the date they are posted on the website. Subsequent access and use of the website or Apps by the user shall be deemed as a clear indication that the user read, understood and accepted the amended Terms and Conditions.
Before accessing and using this website, please read the Terms and Conditions carefully. By accessing and using this Website, the user declares to have read, understood and accepted the Terms and Conditions described below, without the need for further action or consent.
The Terms and Conditions may be amended at any time by the Lux Hotels Group, and such amendments are effective from the date they are posted on the website. Subsequent access and use of the website or Apps by the user shall be deemed as a clear indication that the user read, understood and accepted the amended Terms and Conditions.
1. SCOPE
1.1. These general conditions (“General Conditions”) govern and are an integral part of the service provision agreement entered into through the website www.luxhotels.pt (“Site”) between the company LUX MUNDI-Empreendimentos Hoteleiros, SA ("Grupo Lux Hotels ") and the customer who subscribes to the contract ("Customer"), whose object is the provision of tourist accommodation reservation services ("Accommodation") and respective subsidiary tourist services in tourist developments in hotel units ("Hotels") owned and / or operated by any company that is part of the hotel group. 1.2. The signing of the Contract, which takes place after confirming the reservation through the Site, is made under the terms of these General Conditions, whose knowledge and acceptance by the Client are manifested through the validation of a checkbox for the purpose in the reservation form, being also of the Client's knowledge and acceptance of the Website Terms of Use and respective Privacy Policy. 2.1. When booking any reservation, the Client must correctly fill out the respective form, indicating, namely, the Hotel, Accommodation, the dates of departure, entry and departure and applicable rate, always subject to confirmation of availability by the Lux Hotels Group, as well as the your personal data and payment information, being fully responsible for the choices made and for the information provided, which must be complete, true and up to date. 2.2. With the confirmation of the reservation data by the Client, a reservation code is assigned to this client, which must be referenced in all contacts with the Lux Hotels Group, acquiring the Client the right to travel services contracted from the Lux Hotels Group, under the terms and conditions described in the respective proof of booking and in the Contract, after payment. 2.3. When the client has only booked accommodation, the Client is fully responsible for obtaining and / or contracting means of transport that allow him to enjoy the contracted services. 2.4. Likewise, the Client assumes full responsibility for the possession and / or obtaining of the necessary documents (such as identification documents, authorizations, visas and vaccination certificates) for entering the country and / or locality of the Hotel or where he stops during the purchased trip and must inform themselves in a timely manner when booking accommodation only. 2.5. Due to the special regimes and tariffs that exist for children, and which vary, among other factors, depending on the age, the service provider and the dates of the trip, the Lux Hotels Group advises the Client to obtain prior information from him before the making the reservation. 2.6. No refunds are due for goods and / or services that, although made available to the Client, the Client chooses not to enjoy or use. 3. BENEFITS, PROMOTIONS AND DISCOUNTS 3.1. The Lux Hotels Group can make certain promotions (“Promotions”) and discounts (“Discounts”) on the reservations made by Customers on the Website, with limited or no time limits. 3.2. The following conditions apply to Benefits, Promotions and Discounts: i) For the benefit of certain Promotions and / or Discounts, the Customer may be asked to enter a promotional code (“Promotional Code”) or to prepay the reservation; ii) Benefits, Promotions and Discounts are subject to availability confirmation; iii) The Lux Hotels Group reserves the right to cancel the Benefits, Promotions and / or Discounts or to reject a Promotional Code when the total value of the Promotional Codes already used exceeds a certain financial value or when they are used fraudulently (namely, by who is not its holder / beneficiary); iv) Benefits, Promotions and Discounts are only valid for reservations made through the Site and are not transferable to third parties; v) In case of cancellation or non-use of a reservation made under a Benefit, Promotion or Discount, the value of the Benefit, Promotion or Discount will not be refunded, nor will it be guaranteed to be reapplied in another reservation; vi) If there is a change, at the initiative of the Client, of the characteristics and / or ownership of a reservation made under a Benefit, Promotion or Discount, the latter may lose the benefit / perk granted by the reservation, applying the provisions, in case of withdrawal, in section 10; vii) The use of fraudulent mechanisms to obtain Benefits, Promotions or Discounts makes the Customer responsible in general terms and gives The Lux Hotels Group the right to choose between a) the application of the discounted rate and b) the termination of the Contract, equating this resolution, as regards the consequences that result from it, the termination of the Contract by the Client, without prejudice to the Lux Hotels Group's right to be compensated for all damages suffered; viii) The Lux Hotels Group reserves the right to cancel and / or change the Benefits, Promotions and Discounts at any time. 4. TAXES In addition to the reservation price, legally due taxes (including, namely, Value Added Tax) are added, which will be charged by the Lux Hotels Group to the Client together with the reservation at the legal rate in force, depending on the contracted services. 5. FEES 5.1. Reserves, changes to them and cancellations may be subject to the payment of fees charged by the Lux Hotels Group to the Client, calculated according to the type of reservation, the date of the reservation (or the respective change or cancellation) and the applicable rate , to be disclosed at the time of making the reservation by the Customer. In addition, additional fees may also be charged by the Lux Hotels Group to the Client for changes in reservations or cancellations. 5.2. Fees are payable for each reservation made, in exchange for the provision of online booking services by the Lux Hotels Group to the Client, being debited at the time of payment of the reservation by the Client. 5.3. The fees owed by the Client to the Lux Hotels Group in connection with a reservation are non-refundable if the Client does not use or enjoy the contracted goods and / or services, as well as for any other reason not attributable to The Lux Hotels Group, unless the Client cancels the reservation under the terms (including term) described in the General Conditions. 6. ACCOMMODATION 6.1. The characteristics of the Hotel and the Accommodation are those included in the reservation. However, since the Hotel's photographs were not taken on the day the reservation was made by the Client, there may be insubstantial differences between the photograph and the reality at the date of the use of the services contracted by the Client, but which do not confer the Client the right to any modification of the Agreement. 6.2. The prices shown are per room, however, they can be presented per person or according to other characteristics, which in any case will be duly indicated on the Site when making a reservation. If it is possible to make a reservation for a number of people greater than the normal accommodation capacity, an extra bed may have to be placed, which may not have the same comfort and quality as the other accommodation beds, reducing its useful area. The same can happen with children's beds. 6.3. The diets and their specificities are communicated to the Client through the Site when making a reservation. 6.4. If nothing is mentioned in the reservation, the diet does not include any meal. 6.5. If the Client presents himself with more people than indicated in the reservation to use the Accommodation, those responsible for the Hotel can refuse his entry, a situation for which the Lux Hotels Group cannot be held responsible. 6.6. If an overbooking situation occurs (that is, more reservations than available accommodation) at the Hotel where the Accommodation booked by the Client is inserted, the Client expressly acknowledges and accepts that the Lux Hotels Group may place it in another Accommodation at the same Hotel or another Hotel of the same category (in any case, ensuring that the quality of the Accommodation provided is not inferior to that of the Accommodation reserved by the Client), without additional costs for the Client, and without, for that reason, being entitled to any compensation or termination of the Agreement. 6.7. As a rule, the accommodation can be used from 15:00 on the day of arrival and must be left free before 12:00 on the day of departure (in both cases, at the local time of the respective Hotel). Staying in the accommodation after the departure time may lead to the payment of additional amounts, which are the sole responsibility of the Client. |
6.8. If the Client does not show up at the Hotel until 23:59 on the date of entry indicated on the booking receipt, the Hotel may disregard the reservation and sell the Accommodation to third parties, a situation for which the Lux Hotels Group cannot be held responsible.
6.9. The Client must comply with the internal rules for the use of the Hotel, if any, and the Lux Hotels Group cannot be held responsible for losses suffered by the Client as a result of the breach of the same. 7. PAYMENT 7.1. The Client must pay the amount indicated on the reservation form as a prerequisite to be able to enjoy the contracted reservation. 7.2. The payment of the reservation can be made by the Client i) on the Site, on the date of the reservation or ii) at the Hotel, on the date of entry into the Accommodation (if this option is available for the type of reservation made by the Client). 7.3. If the Client chooses to pay for the reservation when making the reservation, he must do so using his own credit card, within the list of issuing entities with which the Lux Hotels Group collaborates and which is available on the reservation form, being the payment accepted by the Lux Hotels Group within the limits authorized by the issuing entities of the same. 7.4. Alternatively, if the Client intends to pay the reservation only at the Hotel, he can do so under the terms permitted by the Hotel, and must inform in time with this or the Lux Hotels Group about which payment methods are accepted. However, you will always be asked by the Lux Hotels Group, when making the reservation on the Site, for credit card information, for the purposes of guaranteeing the reservation, the Lux Hotels Group undertaking to charge you, at amount corresponding to the value of the first night booked, only if i) the Client does not show up at the Hotel, on the date of entry indicated on the booking receipt or ii) cancels the reservation without the advance provided for in the respective booking receipt, which the Client expressly accepts and authorizes. 7.5. The credit card information entered by the Client is protected by Travelclick, a Lux Hotels Group subcontractor, which complies with all the Group's security mechanisms, in accordance with our Privacy Policy. 8. CANCELLATION 8.1. The cancellation of any reservations made through the Site implies the loss, in favor of the Lux Hotels Group, of any amounts paid by the Client, unless the contrary is expressly stated in the respective proof of booking. 9. IMPOSSIBILITY OF COMPLIANCE When, for facts that are not attributable to it, the Lux Hotels Group cannot fulfill obligations resulting from the Contract, it must immediately notify the Client of this impossibility. If the impossibility respects an essential obligation, the Client can terminate the Contract without any penalty or accept in writing an amendment to the Contract and any variation in price. The Client must inform the Lux Hotels Group of his decision within 4 working days after receiving the notification from the Lux Hotels Group, assuming, if he does not say anything, that he is in agreement with the change. 10. COMPLAINTS 10.1. Any deficiency in the execution of the Contract in relation to the services provided by third party service providers must be communicated to the Lux Hotels Group in writing, within a maximum period of 24 months after the end of the services contracted by the Client. 10.2. In the event of a claim made for failure to comply with the services contracted with the Lux Hotels Group, the Client may call the security provided for in the applicable legislation (provided that the complaint is based on the failure to fulfill duties whose observance is guaranteed by the said security), and to Turismo de Portugal, IP, which demands the guaranteeing entity, presenting: i) Judicial decision final, which includes the amount of the debt due, certain and net; ii) Arbitral award; iii) Request requesting intervention by the arbitral commission, under the terms of the applicable legislation, accompanied by the supporting evidence for the alleged facts. 11. RESPONSIBILITY 11.1. When it comes to Organized Trips, the Lux Hotels Group responds to Customers under the terms of the law, unless: i) The non-compliance does not result from excess reservations and is due to force majeure or unforeseeable circumstances, motivated by abnormal and unpredictable circumstances, outside the Lux Hotels Group, whose consequences cannot have been avoided despite all the steps taken; ii) It is demonstrated that the non-compliance is due to the Client's own conduct or to the unpredictable performance of a third party unrelated to the provision of the installments due by the Contract; iii) Legally unable to claim the right of recourse in relation to third parties providing the services provided for in the Contract, under the terms of the applicable legislation; iv) The accommodation provider cannot be held responsible for the deterioration, destruction or removal of luggage or other items. 11.2. To the extent permitted by applicable law, the Lux Hotels Group is not responsible for damages that may arise from any unforeseen circumstances or that are beyond its control, and also, expressly and by way of example: network delays or blockages, interference, interruptions, viruses, malfunctions and / or disconnections in the operational operation of the Site or in the Client's computer equipment and equipment, or any other abnormal functioning of the reservation service for causes beyond its control and which prevent the reservation from being made. 11.3. The Customer is accountable to the Lux Hotels Group under the terms of the law. 12. PERSONAL DATA When filling in the reservation form, the Client will be asked for certain data that can identify him (“Personal Data”), which will be collected by the Lux Hotels Group in strict compliance with the law and in accordance with the provisions of the Site's Privacy Policy. 13. CONTACT All communications or notifications under the Contract must be made using the information provided by the Customer through the online form. Any changes to the Client's data and any communication or notification sent by the Client to the Lux Hotels Group must be made to the following contacts: Lux Hotels Group to Avenida D. José Alves Correia da Silva, Lt. 2, Urbanização das Azinheiras, 2495-402 Fátima. 14. GENERAL PROVISIONS 14.1. The General Conditions apply only to the reservation of services made through the Site, being a complement to any particular conditions agreed in writing between the Client and the Lux Hotels Group regarding the object of the Contract or referred to in a specific area of the Site for a specific product or service , including proof of booking (“Particular Conditions”), which are also an integral part of the Contract. 14.2. The provisions of the Particular Conditions prevail, in case of conflict, over the General Conditions, prevailing over any additional written stipulations specially agreed between the Client and the Lux Hotels Group and signed by both, which are part of the Contract. 14.3. Once the Contract has been signed, it can only be changed in writing, by a document signed by the Client and by the Lux Hotels Group, which becomes an integral part of that. 14.4. The provisions of these General Conditions may be changed at any time by the Lux Hotels Group for future legal relationships, without prior notice. As such, whenever you make a reservation, and even if you use the Site frequently, you should read them in full. 15. APPLICABLE LAW AND JURISDICTION The Contract is governed by the laws of the Republic of Portugal. For the resolution of any disputes arising from the validity, conclusion, execution, non-compliance, extinction or interpretation of the Contract, the Leiria County Court is exclusively competent, without prejudice to the applicable mandatory legal rules. |